World Travel and Tourism Council is committed to protecting your privacy.
We recognise our obligation to keep personal information secure and believe it is important for our partners, Members, customers and website users to know how we treat their personal information.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting our website or otherwise providing data to us you are accepting and consenting to the practices described in this policy.
Information Collected From You
We collect information directly from individuals when they voluntarily submit their personal information to us by filling in forms (on our website or otherwise), or by corresponding with us by phone, email or otherwise.
This includes information you provide when you apply for Membership, register to attend an event, enter a competition, promotion or survey or participate in discussion boards on our website.
The information you give us may include your name, address, email address, phone number, company name and address, alternative contact details (e.g. those of a family member or secretary), photograph and financial and credit card information.
At certain parts of our website, we may provide the opportunity for users to send an e-mail to us which may contain their personal data.
When this sort of information is collected we will provide the reason for collecting the information and how the information will be used.
Information We Collect About You
With regard to each of your visits to our website we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We may also capture personal data when you attend an event hosted by us via photograph, video or audio footage taken.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
To gather analytics and usage data.
Examples of usage data collected includes the type of Internet browser you are using and the domain name of the web site from which you linked to the website.
Our website also uses third party requests to gather analytics and usage data for the website or to allow you to share certain pieces of our content on your social media accounts.
- Other than third party requests generated by Google Analytics, we use the “Facebook Connect” application to allow you to log in to your Facebook account and share certain pieces of our content.
Most browsers allow you to refuse to accept cookies by adjusting your browser settings. For example:
- In Google Chrome: Click the “three line” Chrome menu (usually in the top right hand corner of the browser). Select Settings. Click Show advanced settings. In the "Privacy" section, click the Content settings button. In the "Cookies" section, you can block all cookies by selecting "Block sites from setting any data". Please refer to Google Chrome's help & support section for further instructions and guidance.
- In Windows Internet Explorer 7 and Windows Internet Explorer 8: Click the Tools button, and then click Internet Options. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK. Please refer to Microsoft's help & support section for further instructions and guidance.
Please keep in mind that blocking cookies may have a negative impact upon the usability of many websites and if you block cookies, you may not be able to use all the features on the website. In Google Chrome, you'll see a blocked cookie icon in the address bar to warn you whenever a cookie has been blocked.
You can delete cookies already stored on your computer by clearing your browsing data. For example:
- In Google Chrome: Click the “three line” Chrome menu (usually in the top right hand corner of the browser). Select Settings. Click Show advanced settings. In the "Privacy" section, click the Content settings button. In the "Cookies" section, click “All cookies and site data” to open the Cookies and site data dialogue. To delete all cookies, click “Remove all” at the bottom of the dialogue. To delete a specific cookie, hover over the site that issued the cookie with your mouse, then click the X that appears in the right corner. You can also choose to remove all cookies created during a specific time period, using the Clear Browsing Data dialogue. Please refer to Google Chrome's help & support section for further instructions and guidance.
- In Windows Internet Explorer 7 and Windows Internet Explorer 8: Click the Tools button, and then click Internet Options. On the General tab, under Browsing history, click “Delete”. Select the Cookies check box, and then click “Delete” if it isn't already checked. Clear or select check boxes for any other options you also want to delete. Please refer to Microsoft's help & support section for further instructions and guidance.
Use of Collected Information
We use information held about you in the following ways:
- Information collected from you. We will use this information:
- To administer our Membership scheme;
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our service; and
- to respond to inquiries or to process requests.
- Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so; and
- as part of our efforts to keep our site safe and secure.
Disclosure of Your Information
We may share your information with selected third parties including:
- Suppliers and sub-contractors for the performance of any contract we enter into with them or you;
- Analytics and search engine providers that assist us in the improvement and optimisation of our site; or
For Members Only: From time to time we publish a Members Directory in order to educate Members about each other’s businesses and to provide each Member with the contact details for each Member (if a Member has consented to his or her details being disclosed). Please note that Members do not have the right to require us to give them access to other Member’s personal information.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").
It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
By submitting your personal data, you agree to this transfer, storing or processing.
Security of Collected Information
World Travel and Tourism Council maintains strict physical, electronic and administrative safeguards for the protection of users’ personal information from unauthorised or inappropriate access. Employees, business partners and affiliates who misuse a user’s personal information are subject to disciplinary actions.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Rights and Users Access to Collected Information
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by selecting the option to “unsubscribe” contained on any marketing communication you receive from us. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.