This session will discuss how traveller information has become increasingly digital. Across T&T industries, paper is being removed from operations. Using mobile devices, boarding passes, airport baggage drop, hotel registration cards and other critical elements of the traveller journey are now digital. Other checkpoints are currently in transition to becoming paperless such as in the cruise industry. These paperless capabilities unlock the power of touchless experiences.
The traveller digital profile will be the final step: a fully digital form of any paper information required of travellers, such as personal identification, payment, and an increasingly important health certificate (e.g., vaccine records). To ensure global usability, it is critical that the traveller’s digital identity data uses global standards allowing for interoperability across the T&T sector and that the data is internationally recognized. To establish universal trust in the digital profile, data must be securely linked to the traveller’s identity using biometrics and must originate from trusted, government-authorized sources. Lastly, it is of the upmost importance that all technology solutions prioritize the privacy and security of a traveller’s data.
- What role does the traveller Digital Identity play?
- How the T&T sector may drive public-private partnerships for a global approach?
- What challenges are expected when incorporating health data such as the COVID vaccine with biometrics identification?
- What are the critical next steps for the private and public sector to benefit from these innovative technologies?